Legacy 9-1-1 Costs Reimbursement

During 2020, the Board staff reviewed ECD-submitted phone bills in an effort to understand what legacy 9-1-1 services were being utilized statewide and how much they were costing ECDs. Based on the information gathered, options for legacy 9-1-1 costs were presented to the Board at the September 2020 Board meeting.  The Board voted to reimburse ECDs for legacy 9-1-1 costs for FY2021.  The Board staff worked to establish the reimbursement process.  There are two requirements that must be met before an ECD can ask for reimbursement:  the ECD must be migrated onto the ANGEN network and must be validly formed.  At the September 2021 Board Meeting, the Board voted to continue this program for FY2022.  In addition to the requirements set forth for FY 2021, the board voted to require that, if eligible, all reimbursements are subject to any legacy 9-1-1 service discontinuation requirements.  Once all requirements are met, ECDs shall request reimbursement via the Legacy 9-1-1 Costs Reimbursement Form linked below.  Requests are to be submitted on a quarterly basis. Requests for less than one quarter will not be accepted. You may submit for more than one quarter but any a request for more than one quarter must include phone bills for all months of each quarter. The Board voted to continue program through FY2024.

FY24 program has closed.  The FY25 program will start in January. 

Please email Michelle if you have any questions.

Explanation of payment schedule:

You can watch a replay of the webinar presented on October 15, 2020 explaining the program here.

You can download the presentation slides here.

The program was also covered in a recent Talk About it Tuesday webinar updated with helpful hints.  You can watch a replay of that webinar and access the slides presented.