Roll Out of ANGEN Underway

2013 Report

ANGEN has three wireless carriers connected and delivered 14,037 9-1-1 calls in 2013 to the eight PSAPs who are serving as the test sites. Additional PSAPs will be connected to these three carriers in January and throughout the following months. Additional carriers are expected to connect in January and February completing conversion of all wireless carriers.

New 9-1-1 call routing solution designed to streamline network operations, reduce costs and improve redundancy vs. legacy 9-1-1 systems

Update November 5 - Marion County 9-1-1 converted their T-Mobile calls to ANGEN which completed converting a PSAP within each of the seven legacy selective routers that serve Alabama. Now T-Mobile will begin converting additional PSAPs and other carriers may begin converting PSAPs as well. As of 11/4 - 3,295 9-1-1 calls have been delivered via ANGEN to the six first office verification PSAPs.

Huntsville, Alabama – October 7, 2013 – The Alabama 9-1-1 Board today announced the Alabama Next Generation Emergency Network (ANGEN) has begun its live roll out.  The first calls were completed at the Etowah County public safety answering point (PSAP) on September 30th, with the Dothan PSAP following on October 2nd.   ANGEN’s new 9-1-1 call routing solution is designed to streamline the network, reduce costs and improve redundancy when compared to legacy 9-1-1 systems.

ANGEN Handles 363% Increase in 9-1-1 Calls

During the weather emergency there was a large increase in the number of 9-1-1 calls which was not unexpected. From 10am Tuesday 1/28 through 10am Thursday 1/30 the ANGEN system routed 595 9-1-1 calls. On average during normal weather, there are about 164 9-1-1 calls in the same time period. The increase of 431 calls is 363% above the average. It is important to note that these call totals are for only eight Public Safety Answering Points (PSAPs) and three wireless phone companies as ANGEN is still in the very early stages of implementation.

FCC Requests Reports of PSAP Communications Outages

On June 11, 2013, the FCC established the email address psapreport@fcc.gov for PSAPs to report communications failures and outages directly to the FCC. Public safety is seriously jeopardized when PSAPs lose commercial service and/or experience communications outages. The FCC already obtains information on many communications outages.  However, that information does not cover how the PSAPs perceive these events and does not include events that happen at the PSAP. 
 
The FCC is looking to collect outage information from PSAPs directly. If this information was shared among a large percentage of PSAPs, some common problems might be discovered early and corrective actions implemented.

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