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9-1-1 Board News

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9-1-1 Rate Change effective August 1, 2014

May 1, 2014

To: All Telephone Service Providers - Regulatory and/or Tax Departments

Subject: 9-1-1 Service Fee Rate Change

Pursuant to Section 11-98-5 Ala. Code, 1975, as amended, the Alabama Statewide 911 Board recently voted at its last regular called board meeting to increase the monthly statewide 9-1-1 service charge from $1.60 per month to $1.75 per month effective August 1, 2014.

Posted: 5/9/14 - 8:25am - Read this full Article
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Compliance Audit Checklist - Public Examiners

Attached is a checklist of what the Department of Public Examiners will need from ECDs for compliance audits. The file is in Excel format.

Posted: 10/17/13 - 2:40pm - Read this full Article
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Answers to Questions - Chyrsler's Uconnect Service

Courtesy of APCO Internation

Uconnect is a human-initiated 9-1-1 call, and uses a cellular number assigned to the vehicle. It will provide the normal wireless ALI data, including Phase II location (if implemented for the PSAP), if the telecommunicator or the PSAP equipment rebids for the caller location. The ALI data will not have any special content that identifies the call as a Uconnect call.

The Uconnect supported, human-initiated 9-1-1 call acts as a normal wireless E9-1-1 call, but with certain additional vehicle based characteristics and options.

Answers to the most frequently asked public safety questions are included below to clarify and provide additional information to the public safety community.

Posted: 10/11/13 - 11:04am - Read this full Article
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Chrysler Announces Uconnect Access - Info for 9-1-1 Centers

UPDATE - Oct 11 - Answers to questions asked of Chrysler by the public safety community.

Chrysler Group LLC recently announced that, as part of its new suite of connected services called Uconnect® Access, select vehicles now come equipped with a built-in data connection as well as a 9-1-1 button on the rear-view mirror. Occupants in vehicles with Uconnect Access can push the 9-1-1 button to connect to the appropriate PSAP who can dispatch responders to an accident scene, if necessary.

Posted: 10/2/13 - 1:13pm - Read this full Article
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FCC Requires "Bounce-Back" to Consumers where text to 9-1-1 not available

Wireless Carriers and Providers of Interconnected Text Messaging Must Send “Bounce-Back” Messages to Consumers Who Text 911 Where the Service is Not Offered

Washington, D.C. – The Federal Communications Commission has adopted rules requiring wireless carriers and certain other text messaging providers to send an automatic “bounce-back” text message to consumers who try to text 911 where text-to-911 service is not available. The FCC’s requirement will help protect the public by substantially reducing the risk of consumers sending a text message to 911 and mistakenly believing that 911 authorities have received it. Instead, consumers will receive an immediate response that text-to-911 is not supported and to contact emergency services by another means, such as by making a voice call or using telecommunications relay services (if deaf, hard of hearing, or speech disabled) to access 911.

Full Story - http://www.fcc.gov/document/fcc-adopts-rules-help-consumers-during-text-911-transition

Posted: 5/27/13 - 8:20am - Read this full Article
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